Terms & Condition

Terms and Conditions

Effective Date: 1 February 2026
These Terms and Conditions (“Terms”) govern your use of this website (“Website”) and any services provided by GlobalDesk, registered in Dubai (FZA), (“we,” “us,” “our”). By accessing our Website, submitting an inquiry, or engaging our services, you agree to these Terms.

1) Our Role and Service Nature

GlobalDesk is a corporate services consultancy providing administrative coordination and facilitation related to UAE company formation, residency and visa processes, business plan preparation, workspace guidance, and corporate entry facilitation.

We are not a law firm, and we do not provide licensed legal advice or regulated financial, tax, or investment advice. All official approvals, licenses, visas, Emirates ID, and government documentation are issued by relevant UAE authorities and regulated entities.

2) Scope of Services

Depending on your selected package, services may include:

Company formation coordination and licensing submissions
Trade name reservation, initial approval coordination, and authority follow-ups
Document checklist support and submission pack coordination
Residency and visa liaison, medical fitness steps coordination, Emirates ID cycle support
Business plan development for regulatory and bank readiness (non-regulated advisory)
Workspace strategy guidance and administrative coordination (Ejari or lease coordination where applicable)
Corporate entry facilitation, including bank account onboarding pathway support (subject to bank discretion)

Final scope is defined in your proposal, quotation, invoice, or written confirmation.

3) Client Responsibilities

To deliver services efficiently, you agree to:

Provide accurate, complete, and timely information and documents
Ensure you have authority to act on behalf of any shareholders, partners, or entities involved
Review drafts, forms, and submissions promptly, and confirm approvals when requested
Comply with all UAE laws and authority requirements applicable to your activities
Pay service fees, government fees, and third-party costs as agreed and on time

Delays caused by incomplete documentation, inaccurate information, late confirmations, or non-payment may extend timelines.

4) Third-Party Authorities and Discretion

Many outcomes depend on third parties, including Free Zone authorities, Mainland authorities, immigration, banks, and other government bodies.

You acknowledge that:

Approval decisions are made solely by the relevant authority or institution
Processing times vary and may change without notice
Banks may request additional compliance documents, interviews, proofs of funds, or may decline applications without providing detailed reasons

GlobalDesk cannot guarantee approvals, timelines, or outcomes controlled by third parties.

5) Fees, Payments, and Invoices

Service fees are quoted in AED unless stated otherwise.
Fees may be billed upfront, in milestones, or per package, as agreed in writing.
Government and authority charges, visa costs, medical fitness fees, Emirates ID fees, and workspace costs are separate unless explicitly included in writing.
Payments must be made before submissions, renewals, or next steps can proceed.

If payment is overdue, we may pause services until the balance is settled.

6) Refund Policy

Service fees cover time, coordination, preparation, and administrative work. Therefore:

Fees may be non-refundable once work has started, documents are prepared, or submissions are made.
Government and third-party fees are typically non-refundable, subject to the issuer’s policies.
If a partial refund is approved in writing, it will be calculated based on completed work and non-recoverable costs.

7) Estimates and Timelines

Any timelines shared are estimates based on typical processing conditions. Actual timelines may vary due to authority workload, compliance checks, document attestation timelines, bank compliance procedures, public holidays, system downtime, or policy changes.

8) Confidentiality

We treat your business information as confidential and do not disclose it except:

To authorities and third parties required to deliver your requested service
With your consent
When required by law, regulation, or official request

You agree to keep our proposals, templates, checklists, and internal processes confidential unless otherwise agreed in writing.

9) Data Protection and Privacy

We may collect and process personal data required for service delivery, such as passports, visas, Emirates ID, contact details, and corporate documents.

We will:

Use data only for providing services and related communications
Share data only with relevant authorities and necessary third parties
Take reasonable measures to protect data

If you publish a Privacy Policy page, these Terms should be read alongside it.

10) Intellectual Property

All Website content, including text, templates, checklists, graphics, and branding, is owned by GlobalDesk or licensed to GlobalDesk. You may not copy, reuse, resell, or publish it without written permission.

11) Communication and Notices

By contacting us, you consent to receiving communications via email, phone, WhatsApp, or other channels you provide. Official notices should be sent to the email in Section 18.

12) Limitation of Liability

To the maximum extent permitted by law:

We are not liable for losses arising from authority decisions, policy changes, bank rejection, delays, third-party errors, or inaccuracies in client-provided information.
We are not liable for indirect, incidental, consequential, or special damages, including loss of profits or loss of business.
Our total liability, if any, is limited to the service fees paid to us for the specific service that gave rise to the claim.

13) Indemnity

You agree to indemnify and hold GlobalDesk harmless from claims, penalties, losses, or liabilities arising from:

False, incomplete, or misleading information you provide
Unlawful or non-compliant activities conducted through the formed entity
Breach of these Terms

14) Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including government system outages, legal restrictions, strikes, natural events, or regulatory changes.

15) Suspension and Termination

We may suspend or terminate services if:

You fail to provide required documents or confirmations
You do not pay fees on time
We suspect unlawful activity, fraud, or misuse of services
Continuing would violate applicable laws or authority rules

You may terminate services by written notice. Fees incurred and non-recoverable costs remain payable.

16) Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Website with a revised Effective Date. Continued use of the Website or services indicates acceptance of updates.

17) Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, and any disputes will be subject to the courts of Dubai, unless mandatory law requires otherwise.

18) Contact

For questions about these Terms, contact:
GlobalDesk
Email: info@globaldesk.co